Refund policy

Return and Refund Policy

Last updated: October 2026

Paperbacks

You can return a paperback within 14 days of receiving it, for any reason. Email anavatospublishing@gmail.com with your order number and we will send you the return address. Then post the book back to us within 14 days of that email.

Return shipping is paid by you, and we recommend a tracked service, since we can only refund what reaches us.

The book must come back in the condition it left: unread, with no creases, marks or damage beyond what you would do while looking at it in a bookshop. If it comes back worn, we may deduct the loss in value from your refund.

We refund the price of the book and the original standard shipping cost, to the payment method you used, within 14 days of receiving the return.

Signed or personalised copies are made for you and cannot be returned, unless they arrive damaged.

eBooks

eBooks are delivered the moment you buy them. By completing the purchase you agree to immediate delivery and acknowledge that you lose the right to withdraw. For that reason eBook sales are final.

If a file does not open or is the wrong title, write to us within 14 days and we will fix it.

Damaged or wrong items

If a paperback arrives damaged, or you receive the wrong book, keep the packaging and email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.

Questions

anavatospublishing@gmail.com, with your order number. A person reads every message.